Frequently Asked Questions
Everything you need to know about shopping at Sky Music.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US, while expedited orders arrive in 1-2 business days. Shipping costs are calculated at checkout based on weight and destination.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition and packaging for a full refund or exchange, excluding shipping costs.
Do you provide a warranty on electronic equipment?
Yes, all new electronic products and instruments come with a minimum one-year manufacturer's warranty. Sky Music also offers extended protection plans for added peace of mind.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the instruments inspected before they are shipped?
Yes, our team of professional technicians performs a multi-point inspection and basic setup on every instrument to ensure it arrives ready to play and in perfect condition.